DISASTER RECOVERY

Challenges
At a time where companies are facing an ever increasing demand for availability together with the need to service their customers from around the world, IT has become the cornerstone which sustains business that in most cases cannot suffer any disruption.

Some facts and figures
Several high-level studies have shown that:
• 2/3 companies believe their data backup and disaster recovery plans have significant vulnerabilities
• Out of the 87% of companies who claim to have a formal backup plan, 33% do not test it on a regular basis
• 64% of companies do not regularly conduct external audits of their disaster recovery or backup systems
• 36% changed their practices after 09/11. Of these, 56% began testing for the first time
• 93% of companies that lost their data centre for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster.

Solution
COMPAREX proposes its systemic approach in providing an effective Disaster Recovery Planning/Business Continuity Plan based on 3 main pillars:
>Professionnal Services Assessment
>Implemetation/Infrastructure services
>Managed Services

Assessment
A study of the customer’s processes, applications and priorities, answering all the « what if…? », in order to deliver a :
  • Business Continuity Plan: focuses on sustaining core critical functions after business disruption
  • Business Recovery Plan: restores the business process following an unintended incident, according to a planned procedure
  • Disaster Recovery Plan (DRP): restarts a full IT environment in a ready to use alternate site, according to a planned procedure.

Implementation
COMPAREX will deploy its Infrastructure & Implementation services to ensure that the DRP/BCP approach is correctly sustained by the IT architecture. Best practices will include the usage of: storage & server consolidation and/or virtualization, data protection and recovery optimization, security and management of the infrastructure.

Managed Services
After a joint definition of SLA, COMPAREX will ensure that the BCP/DRP plan is maintained in accordance with the customer’s development. Moreover, regular DR tests will be conducted together with the customer to validate and/or enhance the BCP.

BCP/DRP Framework: ITIL
The complete COMPAREX DRP/BCP plan is developed on the ITIL framework with, as business objectives , to:
  • Focus on benefits to the customer/business
  • Focus on continuous improvment with SLM (service level management)
  • Provide a Horizontal view (cross departmental) instead of Vertical view
  • End to End satisfaction

Customers benefit from Comparex BCP/DRP approach

The customer is mastering his business continuity risk towards :

  • Shareholders
  • Public authorities
  • Customers
  • Personnel – Unions
  • Corporate image

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